Case study: Cost of living crisis: how One+All is stepping up to support employee owners

With the cost of living crisis set to worsen in October as we feel the pinch of energy price rises, we hear from Nicola Ryan, Director of Colleague Support at One+All on how they’ve stepped up to support colleagues in preparation for the coming months.

With 70 colleagues making school wear in roles spanning manufacturing, warehousing, distribution and professional services, Nicola says, “Looking through the lens of the lowest paid helps us make good decisions around pay, reward and financial support.”

Some organisations say they can’t afford to support employees more, but One+All’s people first strategy since becoming EO in 2015 has more than paid off, having created the tools and culture of ownership to effectively listen and capture employee voice.

Every colleague is directly responsible for giving the best service. And everyone gets full support to do their best work and be themselves. Nicola’s priority is ensuring the wellbeing of employee owners, removing any barriers to enable them to work better. Whether it has been reviewing working practices so people are motivated and connected to the organisation, paying a Real Living Wage, supporting through the pandemic – particularly addressing loneliness and mental health – and now the cost of living crisis.

Putting people before profit has got the best out of people and the organisation. It has led to profits eight times higher, 100% colleague satisfaction and an 82% customer net promoter score (ranking One+All’ customer satisfaction as world class).

Nicola will share some practical steps and advice you can take back to your business:

  • How One+All ensure they’re listening and responding to employee owners’ concerns.
  • Supporting employee owners through the cost of living crisis.
  • How One+All are measuring colleague satisfaction.

Hosted by Nicola Ryan